Our Team - Family Service Agency of DeKalb County

Tynisha Clegg (she/her)

Tynisha joined Family Service Agency in 2007 on a part-time basis. Throughout the years, Tynisha has held several positions within the agency; she has been the Executive Director since 2018. Tynisha has an extensive business administration background, and in her 15 years with FSA, she has gained invaluable experience working with clients and the community. Since she became Executive Director, she has led the agency through an extensive facility renovation and Capital Campaign, raising over $1.5 million dollars, national accreditation with the Council on Accreditation, adding the Community Action Program, and obtaining Medicaid Certification.

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Erin Eckhardt (she/her)

Erin has worked with Family Service Agency for almost nine years in various roles. She has a Bachelor’s Degree in Communications and a Master’s Degree in Management and Organizational Behavior. Erin has gained knowledge and experience in nonprofit business, volunteerism, fundraising, and other various programmatic services throughout her 22-year tenure in nonprofits. In June 2020, she moved into the Director of Business Operations role as FSA grew into a robust agency. Erin oversees compliance within FSA through Results Orientated Management and Accountability (ROMA), Performance Quality Improvement (PQI), and Risk Program Management (RPM), as well as overseeing day-to-day administrative activities at FSA.

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Holly Peifer (she/her)

Holly came to Family Service Agency as an intern in 2009. Over the following years, she became a certified forensic interviewer and worked as a case manager while earning her Master’s Degree in Applied Family Sciences from Northern Illinois University. She became the Children’s Advocacy Center Director in 2012, and she is truly dedicated to being a voice for children involved in abuse investigations. Since she became Director, she has built the program by writing grants for funding, allowing the CAC to go from a one-person staff to five and getting an additional four staff certified in forensic interviewing of children. Holly enjoys working with the Multi-Disciplinary Team, who are all working to reduce the trauma associated with an investigation and prosecution. Laddie is the most recent addition to our team, and we are so glad to have him, and the kids love him!

Darkness to Light: Stewards of Chidren Facilitator, Monique Burr Foundation Facilitator
Licenses & Certificates

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Rylie Loucks-Kues (she/her)

Rylie started with Family Service Agency in 2021 as the Prevention Education & Outreach Coordinator and was promoted to her Leadership role after just six months. She studied at Northern Illinois University in their Bachelor's of Rehabilitation and Disability Service program with minors in Psychology, Counseling, and Deafness and their Master’s program in Rehabilitation Counseling. She is currently in school pursing a Master's in Business Administration. With a diverse background in human services, Rylie has worked with various populations, including incarcerated adults, adults with disabilities, and at-risk youth. She is passionate about actively engaging with clients, amplifying the voices of underserved, marginalized communities, and promoting equitable service delivery. Now at FSA, she oversees the Community Action Program, Senior Services, and Family Service Agency's outreach efforts, website, and social media accounts. Rylie proudly serves on the Habitat for Humanity of DeKalb County Board of Directors, DeKalb PRIDE Committee, and DeKalb Chamber Leadership Academy Advisory Committee.

Certified Rehabilitation Counselor (CRC), Certified Alcohol and Drug Counselor (CADC), Human Resource Management Certified Professional (SHRM-CP)
Licenses & Certificates

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Shatoya Jackson (she/her/ella)

Shatoya is the Director of School Based Services & Youth Programming at FSA and one of the Master level internship supervisors. She attended Northern Illinois University and received a Bachelor’s Degree in Sociology; she also attended Aurora University and a Master’s Degree in Advanced Clinical Social Work. She has worked with diverse populations, including domestic violence and sexual assault survivors and homeless youth. Shatoya joined Family Service Agency team after the Youth Service Bureau (YSB) merger. At YSB, she led prevention service programs and supervised crisis programming and interns and was then promoted to Executive Director. As a clinician, Shatoya takes an integrative approach and utilizes different therapeutic treatments when working with her clients, such as CBT and TF-CBT, Solution Focused, Emotion-Focused Therapy (EFT), Motivational, Multicultural, and Exposure Therapy. As a lifelong DeKalb resident, she is passionate about actively engaging with the community, giving back, and sharing local resources with those in need. Shatoya is an activist combating social injustice and strives to develop and implement services to help reverse biases and prejudices.

Licensed Social Worker (LSW), Certified Clinical Trauma Professional (CCTP), Moral Reconation Therapy Certified Facilitator (MRT)
Licenses & Certificates

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MacKenzie Houghton (she/her)

MacKenzie started working with Family Service Agency in 2018 as the Evening Receptionist. In 2021, she changed roles to the Administrative and Compliance Assistant, and in 2022, she moved into the Client Relations and Billing Coordinator role. In this role, she assists clients with the intake process and sets them up with clinicians. She is also in charge of billing for the Center for Counseling. MacKenzie is passionate about being the first step in helping individuals get the help that they need.

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Abby Hesslau (she/her)

Abby started working with Family Service Agency in 2022 as a Family Support Specialist with the Community Action Program. In 2024, she accepted the role of Administrative Programs Coordinator where she provides direct support to the Executive Management and Clinical Supervisors by maintaining and recording all data for each specialized program. She is excited to be stepping into this new role and to grow in the administrative department.

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Makayla Clegg (she/her)

Makayla started at Family Service Agency in 2023 as the Daytime Receptionist. She is currently attending Rock Valley College and pursuing an Associate of Arts degree. She hopes to continue her education at Northern Illinois University and obtain a Bachelor’s degree in Business and Communications. Makayla is excited to get a start on her journey in the business world.

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Megan Slinkman

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Roshawn Walton

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Samantha Morris (she/they)

Samantha joined Family Service Agency in September of 2024 as the Evening Receptionist. She has worked in customer service for her whole professional career and has a passion for helping others. Even though this is her first time working in an administrative role, she is excited to learn new things from her peers and expand her horizons!

Gabby Mancillas (she/her)

Gabby has been with Family Service Agency since 2017, serving in many roles. She started as an intern and then conducted forensic interviews with the Children’s Advocacy Center. She has a Bachelor’s Degree from Northern Illinois University and a Master’s Degree in Social Work from Aurora University. Gabby is a licensed school social worker, but she felt compelled to continue her work in the child abuse field. She is certified in ChildFirst, a nationally recognized training for conducting forensic interviews. She has continued her education by completing training on aspects of child abuse, human trafficking, and sexual exploitation. As Multi-Disciplinary Team Coordinator, she communicates with DCFS, law enforcement, and State’s Attorney when children come to the Children’s Advocacy Center. Gabby is passionate about child abuse awareness and prevention because she has family members who have been victimized. She wants to be a safe person for children in the community.

Master of Social Work (MSW), Child First Forensic Interviewer, Child First Expanded Forensic Interviewer, Human Trafficking & Sexual Exploitation Forensic Interviewer, Professional Educator License (PEL), Darkness to Light: Stewards of Children Certified Facilitator, Monique Burr Foundation Facilitator
Licenses & Certificates

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Lauren Munguia (she/her)

Lauren started at Family Service Agency in 2017 as a Family Advocate. She has a Bachelor’s Degree in Psychology from Northern Illinois University. She is continuing her education with a graduate certificate in Trauma-Informed Counseling at NIU and attends seminars on child abuse, human trafficking, and victim advocacy. As a Family Advocate, Lauren connects families who come into the Children’s Advocacy Center with resources and referrals to necessary services, including our Center for Counseling and Community Action Program. She also maintains updates on civil and criminal court cases and attends court proceedings with the children and their non-offending caregivers. Lauren chose to work in the child abuse prevention field because she saw a gap in services for victimized children.

Monique Burr Foundation Facilitator
Licenses & Certificates

Isis V. Hernandez (she/her/ella)

Pronunciation (E-Sees)

Isis started with the Center for Counseling as a graduate intern in August 2021. She has a Bachelor’s Degree in Psychology with minors in Latino and Latin American Studies, Sociology, and Spanish from Northern Illinois University. Isis has a Master's Degree in Clinical Mental Health Counseling and a Certificate of Graduate Study in Trauma-Informed Counseling from Northern Illinois University. Isis is a bilingual Licensed Professional Counselor (LPC) and a National Certified Counselor (NCC). She primarily works with teenagers and young adults. Isis also facilitates social-emotional learning groups at schools. She uses a person-centered approach to counseling. Isis believes in providing a safe space with empathy, unconditional positive regard, and genuineness. She was also an undergraduate intern for the Children's Advocacy Center in January 2019 and recently became the crisis counselor, providing crisis intervention for non-offending parents/caregivers. In additional, Isis is certified as a ChildFirst Forensic Interviewer (October 2022), conducting interviews to aid children who have experienced abuse or neglect.

Licensed Professional Counselor (LPC), National Certified Counselor (NCC), Certificate of Graduate Study in Trauma-Informed Counseling, Child First Forensic Interviewer, Monique Burr Facilitator
Licenses & Certificates

Brittany Bouck (she/her)

Brittany has worked with Family Service Agency in 2019 as a Lead Family Support Specialist and is case management certified. In 2022 she was promoted to Community Action Coordinator overseeing day-to-day Community Action operations and supervising Family Support Specialists in collaboration with the Community Programs Director. She received an Associate’s degree with a focus in Health and Human Sciences from Seminole State College in Florida, where she graduated Magna Cum Laude. Brittany has always been passionate about helping people, but after undergoing hardships and receiving services from Family Service Agency, she was inspired to help low-income individuals. When providing case management services, she utilizes a whole family approach and focuses on each person’s support system and protective factors.

Laddie (he/him)

Laddie joined Family Service Agency in February 2022. He is a facility dog from Duo Dogs in St. Louis, Missouri. He provides support, comfort, and giggles to children who come to FSA for forensic interviews, medical examinations, and other services.

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Sha Hill (she/her)

Sha has a Bachelor’s Degree in Family Individual Development from NIU. She received her Master’s Degree in Social Work from Aurora University in 2019 and is a Licensed Social Worker. She is the Family Stabilization Lead at Family Service Agency and provides parenting classes to those that may need them.

Licensed Social Worker (LSW), Early Childhood Credential (ECE), Paraprofessional License
Licenses & Certificates

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Heleena Barnett (she/her)

Heleena has worked in the mental health field for several years and currently serves as a School-Based & Youth Programming Mental Health Professional at Family Service Agency of DeKalb County. In this role, she helps coordinate and support school-based prevention and intervention services, including RESET - Alternative to Suspension Program, New Beginnings, and social-emotional learning (SEL) initiatives. She also helps with department operations, contributing to marketing, program coordination, administrative support, and grant writing to sustain and expand services.

Heleena helps oversee interns within the department, assisting with their training and professional development. She helps provide interns with the training needed to support SB&YP programs and engage with youth in a meaningful way. Additionally, she helps with data collection, program evaluation, and strategic planning to enhance the effectiveness of school-based and youth programming.

She holds a Bachelor’s Degree in Human Development and Family Sciences with an emphasis in Family Social Services, an Associate’s Degree in Arts, and an Associate’s in Administrative Office Management. She is nearing completion of her Master’s Degree in Social Work at Aurora University.

As a multicultural professional, Heleena is committed to fostering inclusive, strengths-based programming that empowers children, teenagers, and young adults. Through her leadership in prevention services and program development, she works to create sustainable, impactful support systems for youth and their communities.

Joel Pena (he/his/el)

Joel was born in Chicago, but his upbringing was mainly in Puerto Rico where he would
find his passion for helping and giving a voice to those who most need it. For the majority of his childhood, he would see what it was like to live in a corrupt and unjust government. He saw as his everyday surroundings struggled with necessities. Currently, Joel is a student at Northern Illinois University, double majoring in Political Science and Spanish with a minor in Japanese. During his time in College, Joel formed part of an organization called Foreign Language Residency Program (FLRP) where he was able to share his culture, tradition, gastronomy, and language through lessons and fun activities. Joel saw the opportunity at FLRP, to share different perspectives and to gain a different view towards the world in hopes of gaining a greater appreciation and understanding. When Joel was presented with the opportunity to join FSA, he took it without a doubt as he knew it aligned with his values to create a brighter future for the upcoming generation. He firmly believes that kids are the future, and it is our responsibility to foster a caring and loving society that will instill good values regardless of anyone’s background.

Tera Ferrari (she/her)

Tera began working for Family Service Agency in July of 2023 as a Family Support Specialist. She attended Kishwaukee College and Northern Illinois University with a focus in Health and Human Services. She has worked with DeKalb families since 2019 in different positions and organizations. Tera is very passionate about helping people and achieving their goals. While attending college as a single mom she received services through Family Service Agency and is grateful for that support. Now she wants to be that support for our community and help families succeed.

Venus Dorantes (she/her)

Venus is a School-Based and Youth Programming Facilitator at Family Service Agency of DeKalb County. She is currently a sophomore at Northern Illinois University, pursuing a degree in Business Administration. In the past, Venus served as a tutor for the Illinois Tutoring Initiative and has consistently demonstrated a passion for working with youth in her community.

Monisha Subramanian

Monisha is a recent graduate from Illinois State University where she completed her Bachelors in Human Development and Family Science. Monisha has worked with children and families throughout her undergraduate studies and loves to have fun with the kids. She has interned with family support specialists in the past and wants to make a change in families' lives who are struggling. She will soon pursue a master's degree in Marriage and Family Therapy (MFT) to reach that goal. She comes from a multicultural background and strives to create cultural equality and recognition through her experiences.

Violeta Shaw

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Megan Schultz (she/her)

Megan has worked with Family Service Agency for 12 years as a clinician. She is a certified Trauma-Focused Cognitive Behavioral Therapist with a focus on children. She has a Bachelor's Degree in psychology and a Master’s Degree in Counseling and Early Intervention from DePaul University. Megan is also a forensic interviewer with the Children's Advocacy Center. She is certified in ChildFirst, a nationally recognized training for conducting forensic interviews. Megan has continued her education by completing training on aspects of child abuse, human trafficking, and sexual exploitation.

Licensed Clinical Professional Counselor (LCPC), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), TF-CBT for Trafficking & Commercial Exploitation of Children (TF-CBT for T/CSEC), Child First Forensic Interviewer, Child First Expanded Interviewer, Human Trafficking & Sexual Exploitation Forensic Interviewer, Alternatives for Families Cognitive Behavioral Therapy (AF-CBT), Eye Movement Desensitization Reprocessing (EMDR Therapy)
Licenses & Certificates

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Dan Klein (he/him)

Dan has worked with Family Service Agency for nearly 35 years as a clinician and facilitator. He is a goal-centered clinician focusing on adult, family, and couple counseling. He provides divorce mediation and Kids First, an agency-sponsored education program for separating parents. Dan has a Master’s Degree in Health Education from Adelphi University, a Master’s Degree in Social Work from Aurora University, and a Doctoral Degree in Health Education from Southern Illinois University Carbondale. He has taught death education, human sexuality, and mental and emotional health courses at State University College Plattsburgh, Aurora University School of Social Work, and Northern Illinois University.

Doctor of Philosophy (PhD), Licensed Clinical Social Worker (LCSW), Court Approved Mediator, Divorce Mediation, Critical Incident Stress Debriefing, American Red Cross Disaster Mental Health Services, Certified Sex Educator
Licenses & Certificates

Ashley Hernandez (she/her)
Ashley has worn many hats throughout her time at Family Service Agency. She completed her masters level internship within the Children’s Advocacy Center in 2018. She worked as the Crisis Counselor, providing crisis intervention to non-offending caregivers, within the CAC from July 2021 to October 2022. Presently, Ashley works as a Clinician in the Center for Counseling. Providing services to children, adolescents, and adults. She has a Bachelor’s Degree in Psychology from Northern Illinois University and a Master’s Degree in Social Work from Aurora University. She is trained in Trauma-Focused Cognitive Behavioral Therapy and Eye Movement Desensitization Reprocessing Therapy, both of which are evidence-based practices utilized to reduce trauma related symptoms in populations of all ages. Ashley is passionate about working with vulnerable populations and utilizes a client-centered approach to meet the individual needs of each of her clients.
Master of Social Work (MSW), Trauma-Focused Cognitive Behavioral Therapy (TF-CBT), Eye Movement Desensitization Reprocessing (EMDR) Therapy Trainee, Monique Burr Foundation Facilitator
Licenses & Certificates

Becky Mascal (she/her)
Becky has been a Clinician with Family Service Agency’s Center for Counseling since 2020. She has a Master’s Degree in Social Work from Aurora University. Becky primarily works with clients in their twenties and thirties. She also oversees the SHARE support group, which meets once a month to support families who have experienced pregnancy or infant loss. She offers an accepting, compassionate, and supportive environment that fosters a genuine and trusting client relationship. She believes that clients are the experts on their lives and that they hold the answers to their questions. Becky strives to help clients build skills, better understand themselves, find their voice, and enhance the quality of their relationships to support them reaching in their full potential.
Licensed Social Worker (LSW)
Licenses & Certificates

Tina McCue (she/her)
Tina is a clinician within the Center for Counseling. She has a Master’s Degree in Social Work from Aurora University and has completed a one-year post-graduate program in Transpersonal Psychology Counseling with an emphasis in Wilderness Therapy. Tina operates from a psychodynamic theoretical orientation. She is currently working towards becoming a Registered Play Therapist. Tina primarily works with children, adolescents, and families, and she is a trauma-informed provider. She believes that behavioral concerns are rooted in trauma or another underlying issue and should be addressed as such. She utilizes Eastern ideologies such as mindfulness and meditation to bring about conscious awareness and connection of the mind, body, and spirit. Tina also holds an active Professional Education License issued by the Illinois Board of Education.
Licensed Clinical Social Worker (LSW), Professional Educator License (PEL), Diagnostic Clinical Training (DC: 0-5)
Licenses & Certificates

Alicebeth Wittwer (she/her)
Alicebeth started with the Center for Counseling as an intern in June 2021. In December of 2021, she graduated from Aurora University with a Master’s degree in social work and business; after graduation, she joined Family Service Agency as a clinician. She utilizes a person-centered approach with counseling. She works with her clients to create an excellent therapeutic relationship that promotes positive growth and self-acceptance. Alicebeth provides a safe, non-judgmental environment through the use of empathy, active listening, and positive reinforcement.
Licensed Social Worker (LSW)
Licenses & Certificates

Ann Martinez (she/her/ella)
Ann Marie is a graduate from Aurora University with a Bachelor’s and Master’s in Social Work. She is currently working on her Professional Educators License and is interested in doing in-school counseling for adolescents. She is a Mexican-American clinician working on helping those reduce their stigma of mental health in the community and working with clients to achieve their goals. She uses a wide range of therapy styles based on the client’s needs and has experience with trauma, domestic violence, sexual abuse, and works to provide individual counseling to those trying to improve their mental health. She is empathetic and strives to provide a safe space for clients.
Master of Social Worker (MSW)
Licenses & Certificates

Emma Busken (she/they)
Emma is a seasoned professional with a Master's degree in Clinical Mental Health Counseling from Judson University and a License of Professional Counseling. Since joining the Family Service Agency in August 2020, she has become a cornerstone of support for vulnerable populations. Specializing in trauma-informed care, Emma is certified in AF-CBT and completed training in TF-CBT, and her role as a Forensic Interviewer since October 2021 underscores her dedication to helping children affected by abuse or neglect. Additionally, Emma is a passionate advocate for LGBTQ+ individuals, actively involved in advocacy presentations in Dekalb County, striving to create safe and inclusive spaces within the community.

Known for her empathy and integrity, Emma's commitment to making a difference is evident in every aspect of her work. Whether providing therapeutic support or advocating for marginalized groups, she remains steadfast in her mission to be a voice and supporter for those in need. Emma's blend of clinical expertise and compassionate approach makes her a trusted ally and advocate, shaping a brighter future for individuals and families alike.
Licensed Professional Counselor (LPC), Alternatives for Families Cognitive Behavioral Therapy (AF-CBT), Trauma-Focused Cognitive Behavioral Therapy trainee (TF-CBT), Child First Forensic Interviewer
Licenses & Certificates

Gabriella Chalfin (she/her)
Gabriella has been a clinician within the Center for Counseling since 2021 and a forensic interviewer for the Children's Advocacy Center since 2023. She has a Bachelor’s Degree in Sociology with an emphasis in Social Work from Grand Canyon University and a Master’s Degree in Social Work from Aurora University. She specializes in crisis stabilization and trauma-informed therapeutic services. Gabriella is trained in cognitive behavioral therapy (CBT), Solution-focused interventions, eye movement desensitization reprocessing therapy (EMDR), and ChildFirst Protocol. She primarily works with children, adolescents, and families. She utilizes a client-centered approach to provide holistic services to clients and their families. Gabriella is a military veteran who utilizes her experience working with multicultural populations to advocate for change for marginalized individuals.
Master of Social Work (MSW), Eye Movement Desensitization (EMDR) Therapy Trained, Child First Forensic Interviewer
Licenses & Certificates

Isabel Odom
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Jenna Alsvig (she/her)
Jenna is pursuing a Master’s Degree in Social Work from Aurora University. She received her Bachelor’s Degree in Psychology from Luther College. She has worked with DeKalb families since 2020 and has a passion for helping others grow and achieve their goals. Jenna started at FSA as a graduate intern in the Center for Counseling in May of 2022. Jenna started as the Senior Prevention Educator in October 2022 with the primary goal of providing social-emotional education and programming to seniors. She currently facilitates a therapeutic art group for seniors and wants to continue the conversation surrounding mental health for aging populations. In addition, Jenna began her role as a clinician at FSA in December and utilizes CBT, child-centered play, and humanistic theories to inform her practice.
Master of Social Work (MSW)
Licenses & Certificates

Jen Milde (she/her/ella)
Jen started at Family Service Agency in 2022 as an intern and Community Action Program employee and, since graduation, has continued to work as a Clinician. She received her bachelor’s degree in criminal justice from Aurora University. She graduated with her Master's in Social Work with an emphasis in forensics, also from Aurora University, in 2023. She has worked with DeKalb families since 2015 in different positions and organizations within the community. She has always had a passion for helping others. She utilizes a person-centered approach to counseling, offers a safe, non-judgmental environment, and advocates for her clients.

Jessica Trudeau
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Jordann Scott
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Latoya Walker
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Marissa Mazur (she/her)
Marissa has been a Clinician with Family Service Agency since 2020. She has a bachelor's degree in psychology and a master's in clinical mental health counseling from Northern Illinois University. Marissa is a nationally board-certified counselor (NCC) and a licensed professional counselor (LPC). She primarily works with children, teenagers, and young adults. Her approach to counseling is person-centered, and she believes her clients have the key to reaching their full potential as she provides a comfortable and safe environment of empathy, genuineness, and unconditional positive regard. She utilizes play therapy techniques with younger clients and incorporates an expressive arts approach to process thoughts and emotions uniquely.
Licensed Professional Counselor (LPC)
Licenses & Certificates

Mireya Sandoval (she/her/ella)
Pronunciation (Me-ray-ah)
Mireya Sandoval is a licensed clinician with a master's degree in social work. As a passionate and dedicated Latina therapist, she provides bilingual services in both English and Spanish to a diverse range of clients, including children, adolescents, adults, and couples. Her approach is rooted in empathy, cultural awareness, and evidence-based practices, allowing her to create a warm, inclusive space where clients feel supported and empowered. She is committed to helping individuals and families navigate life’s challenges while fostering personal growth and healing.

Sadie Burton (she/her)
Sadie started with Family Service Agency as an intern with the Children’s Advocacy Center in 2023. She has a Bachelor’s degree in Public Health and Psychology from Augustana College and is currently pursuing her Master’s degree in Social Work at Aurora University. Sadie feels a strong passion for the work that FSA does and enjoys working with the community. Within the Center for Counseling, Sadie runs the Court Diversion and RESTORE groups. She takes a person-centered approach with her clients and provides a safe and open space for sharing, support, and growth.

Kate Sullivan (she/her)
Kate began her journey with Family Service Agency in 2019 as a volunteer before transitioning into her current role as Senior Services Coordinator. Her work is grounded in a person-centered philosophy, recognizing the importance of individualized support and the impact of social, emotional, and physical well-being. Dedicated to supporting seniors, she ensures they live safely, healthily, and to their fullest potential through tailored programs that promote independence and enrich their lives. In addition to her role at Family Service Agency, Kate serves as Co-Chair on the Board of Directors for TRIAD of DeKalb County, deepening her commitment to senior advocacy and community involvement.
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Elva Lozano (she/her/ella)
Elva recently started working with Family Service Agency as a Club 55 Program Assistant. She has an Associate’s Degree in Science from Kishwaukee College and a Bachelor’s Degree in Public Health with a focus on Health Administration from Northern Illinois University. She is currently pursuing a Master’s Degree in Health Service Management from Northern Illinois University. As a Program Assistant, she facilitates activities with Club 55 participants and provides physical and mental engagement opportunities. She is passionate about contributing to the community and volunteering.

Mary Lambert (she/her)
Mary has been with Family Service Agency since 2019 as a Club 55 Program Assistant. She primarily works at the Malta Club 55 location. Mary was a Special Education teacher at Sycamore School District 428 for over 28 years. She is a world traveler who enjoys spending time with her family.

Leticia Rangel (she/her/ella)
Leticia is a compassionate and dedicated Club 55 Program Assistant with a deep passion for serving her community. With a heart for helping others, she takes great pride in supporting programs that enrich the lives of seniors, ensuring they have access to the resources, activities, and care they need to thrive.

Julie Schoettler (she/her)
Julie joined the Family Service Agency in 2024 as a Family Support Specialist. With an Associate’s degree in Social and Behavioral Science and 23 years in the field of Human Resources, Julie brings a compassionate, people-centric approach to engaging people and the community she serves. She is passionate about promoting the personal and professional development of others. Julie moved back to the Midwest in 2022, settling into DeKalb County, and is excited about the work she’ll be doing in support of Family Service Agency and the community.
Human Resources Management: Senior Certified Professional (SHRM-SCP)
Licenses & Certificates

Robyn Tice (she/her)
Robyn began working at Family Service Agency in August 2024 as a Family Support Specialist with the Community Action Program. She has lived in DeKalb County since 2002 and currently resides in Waterman with her husband and twin daughters. Currently, Robyn is attending her third year at Southern New Hampshire University, studying Business Administration and Marketing, and is part of Sigma Alpha Pi through the National Society of Leadership and Success (NSLS). She intends to graduate in October 2025. Robyn has worked in nonprofit agencies within the DeKalb County area for over fourteen years and is passionate about helping families and children in need. In this new role, she hopes to help advocate for social change and equal rights for all individuals and strengthen the community and individuals through hope, healing, empowerment, and engagement.

Theresa Hamlin (she/her)
Theresa joined Family Service Agency in 2024 as a Family Support Specialist, bringing an enthusiasm for community service and a strong foundation in Human Services with her Associate’s degree. Passionate about helping others achieve their personal goals, she is dedicated to making a meaningful impact in DeKalb County. Theresa looks forward to supporting families and individuals through the agency's mission. She is also eager to continue her professional growth and plans to further her career in Social Work.

Jennifer Mendez (she/her/ella)
Born and raised in DeKalb, Jennifer joined as a Bilingual Family Support Specialist in 2025, dedicated to serving her community. With a Bachelor of Science in Criminal Justice and Criminology and experience in social services since 2023, she is passionate about supporting low-income families and ensuring they have access to the services and support they need. Committed to continuous learning, she strives to make a meaningful impact through compassionate advocacy and guidance.

Wesley Quinn (he/him)
Wes brings a unique skillset to Family Service Agency. Upon completing his Bachelor’s degree in Philosophy at Northern Illinois University, he established his niche in the legal field through his work as a paralegal with a criminal defense law firm. After deciding to focus his innate talents for critical reasoning, effective communication and problem solving towards serving at-risk populations, he discovered his passion for advocacy as a Residential Case Manager in Safe Passage’s emergency shelter. Equipped with his empathetic nature, Wes proudly wears his heart on his sleeve when working with his clients and believes that the most powerful impacts are made by honoring our shared humanity.

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Meet our Team

Leadership

Tynisha Clegg, SHRM-SCP

Erin Eckhardt

Holly Peifer

Rylie Loucks-Kues, CRC, CADC, SHRM-CP

Shatoya Jackson, MSW, LSW, MRT, CCTP

Administration

Mackenzie Houghton

Abby Hesslau

Makayla Clegg

Megan Slinkman

Roshawn Walton

Samantha Morris

Children's Advocacy Center

Gabby Mancillas, MSW

Lauren Munguia

Isis V. Hernandez, LPC

Brittany Bouck

Laddie

School-Based & Youth Programming

Sha' Hill, MSW, LSW

Heleena Barnett

Joel Pena III

Tera Ferrari

Venus Dorantes

Monisha Subramanian

Violeta Shaw

Center for Counseling

Megan Schultz, LCPC

Dan Klein Ph.D., LCSW

Ashley Hernandez, LCSW

Becky Mascal, LCSW

Tina McCue, LCSW

Alicebeth Wittwer, MSW, LSW

Ann Martinez, MSW

Emma Busken, LPC

Gabriella Chalfin, MSW

Isabel Odom

Jenna Alsvig, MSW, LSW

Jen Milde, MSW

Jessica Trudeau

Jordann Scott

Latoya Walker

Marissa Mazur, LPC

Mireya Sandoval, MSW, LSW

Sadie Burton

Senior Services

Kate Sullivan

Elva Lozano

Mary Lambert

Leticia Rangel

Community Action Program

Julie Schoettler, SHRM-SCP

Robyn Tice

Theresa Hamlin

Jennifer Mendez

Wesley Quinn

Our Board

Officers

Members